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Shipping policy

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Welcome to The Planet Mars, operating under Chhokra Inc. We strive to ensure that your orders are delivered in a timely manner. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website www.theplanetmars.co

Order Processing

Processing Time:

    Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
    If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping Rates:

    Shipping charges for your order will be calculated and displayed at checkout. Please note that these are estimates and actual delivery times may vary.

Shipping Carriers:

    We use a variety of shipping carriers, including but not limited to Canada Post, USPS, UPS, FedEx, and DHL. The carrier used for your order will depend on the shipping method selected and your location.

Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.

    • International Shipping Availability:

  • We offer international shipping to many countries. Shipping rates and delivery times vary based on the destination.
  • Please be aware that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These additional charges are the responsibility of the recipient.

    • Customs, Duties, and Taxes:

  • The Planet Mars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    • Shipping Restrictions:

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some products may have shipping restrictions based on the destination.

    • Damages and Missing Items:

    Damaged Packages:

  • The Planet Mars is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

    • Missing Items:

  • If your package is missing items or is lost in transit, please contact our customer service team at theplanetmars.co@gmail.com for assistance.

    • Returns and Refunds:

    Contact Us:

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