Q: What types of products do you offer?

A: At The Planet Mars, we offer a variety of intimate wellness products, including vibrators, lubricants, arousal gels, and more. All products are designed to enhance your pleasure and overall well-being.

Q: Are your products safe to use?

A: Yes, our products are made from body-safe, non-toxic materials to ensure safety and comfort during use.

Q: Which vibrator is best for beginners?

A: We recommend our beginner-friendly options such as Le Wand, which are designed for ease of use and comfort.

Q: Do you have products for couples?

A:  Yes, we offer a variety of products designed to enhance intimacy for couples, such as Date Night Set - Green Velvet. Please look at our couple’s collection here.

Q: Are your products waterproof?

A: Many of our products are waterproof but be sure to check each product page for specific details.

Q: What if I am not satisfied with the product quality once it is delivered?
A: At The Planet Mars, we strive to ensure that every product meets our high-quality standards. However, if you receive a product that you believe is not up to quality, please contact our customer support team within 24 hours of receiving your order. While we cannot accept returns for opened intimate products due to hygiene reasons, we will work with you to resolve the issue, including offering a replacement or store credit if the product is found to be defective.

Before making a purchase, you might want to check out our "Watch and Buy with Confidence" feature, where you can see our products in action. This helps ensure you trust your choice for intimate wellness even before it arrives.

Q: Is my personal information kept private?

A: Absolutely. Your privacy is our priority. We never share your data, and all transactions are processed securely.

Q: Do you offer discreet packaging?

A: Yes, all orders are shipped in plain, unmarked packaging for your privacy. There is NO mention of The Planet Mars or the contents inside.

Q: Will my purchase show up on my credit card statement?

A: Your statement will show a discreet billing name as “SP TPM CANADA (343) 843-7142”, without any reference to the nature of the purchase or store.

Q: How long does shipping take?

A: Orders are typically delivered within 3-4 Days. Expedited shipping options may be available at checkout, depending on your location.

Q: Do you ship internationally?

A: Yes, we offer worldwide shipping. Costs and delivery times vary based on your location.

Q: What is your return policy?

A: Due to the intimate nature of our products, we cannot accept returns. However, if you receive a defective item, contact our support team at info@theplanetmars.co for assistance.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number on your email so you can monitor its delivery.

Q: What should I do if my order hasn’t arrived?

A: If your order hasn’t arrived within the estimated delivery time, start by checking the tracking number provided in your shipping confirmation email. If the tracking indicates that your package was delivered but you didn’t receive it, please reach out to our customer support team at info@theplanetmars.co, and we’ll promptly investigate the issue. We’re committed to ensuring you receive your items, and if necessary, we’ll arrange a replacement or refund.

Q: How should I clean and store my products?

A: Clean your products before and after use with a toy cleaner or mild soap and warm water. Store them in a cool, dry place.

Q: Can I use lubricants with my vibrator?

A: Yes! We recommend water-based lubricants for all products. Avoid silicone-based lubricants with silicone toys as it can degrade the material.

Q: How long do the batteries in your vibrators last?

A: Battery life varies by product but generally lasts between 1-3 hours on a full charge.

Q: How long does it take to fully charge a vibrator?

A: Charging typically takes 1-3 hours. Refer to the product manual for detailed instructions.

Q: Are your products suitable for people with sensitive skin?

A: Yes, we offer products made with hypoallergenic and body-safe materials.

Q: Can I use your products during pregnancy?

A: While many people use vibrators during pregnancy, we always recommend consulting with your healthcare provider first.

Q: How do I introduce toys into my relationship?
A: Communication is key! Start by discussing your interests with your partner and exploring products together. We recommend starting with a product designed for couples, such as Date Night Set. You can also check out our blog for tips on how to introduce vibrators into your relationship.

Q: Do you offer guides for using your products?
A: Absolutely! Each product page includes detailed guides, tips, and recommendations to help you get the most out of your experience, whether you're a beginner or more experienced. Our guides cover everything from setup to best practices, ensuring a smooth and enjoyable journey toward intimate wellness.

If you have any additional questions or need personalized advice on how to use a specific product, feel free to reach out to us through our Contact Us. We’re here to help and ensure you have all the information you need!

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.

Q: Is my payment information secure?

A: Yes, we use industry-standard encryption to protect your payment details and personal information.

Q: How can I contact customer support?

A: You can reach our support team by emailing info@theplanetmars.co  or using our Contact US. We aim to respond within 24 hours.

Q: Do you offer product recommendations?

A: Yes! Our team is dedicated to helping you find the perfect product based on your unique needs and preferences. Simply contact us for personalized recommendations, and we'll guide you toward the best options.

You can also take advantage of our "Watch and Buy with Confidence" feature, where customers share their detailed reviews and experiences with our products. If you'd like more information about a particular item, let us know, and we’ll be happy to create a custom product video just for you.