Contact The Planet Mars

Got a question about a toy, an order, or where to start? You’re in the right place. 🌎✨

The Planet Mars is an education-first, judgment-free space. Whether you’re completely new to anal play or already exploring, no question is “too much” or “too weird” for us.


How We Can Help

Reach out to us if you need support with:

  • Choosing the right toy for your body and experience level

  • Understanding how to use, prep, or clean a product

  • Questions about your Product Playbook

  • Our 7-day Recommendation Trial (50% exchange)

  • Order status, shipping, or returns

  • Feedback, collabs, or wholesale inquiries


Your Privacy Comes First

We know this is a personal topic. Every message is handled with discretion and respect.

Your details are kept private, and we’ll never share your information with anyone except what’s needed to process your order.


How to Reach Us

Use the contact form on this page to send us a message, or reach out through our support details listed here.

Share as much detail as you’re comfortable with so we can give you clear, tailored guidance.


Response Time

We aim to respond to all messages within 1–2 business days.

If you’re writing about an existing order, please include your order number so we can help you faster.

You’re not just another ticket in a queue to us.

You’re a real person on a real pleasure journey—and we’re here to support you at every step.


You Don’t Have to Figure This Out Alone

Unsure where to start, what’s safe, or which toy will actually feel good for your body? The Planet Mars is here to guide you with zero judgment. Drop your email below and we’ll send you honest education, gentle guidance, and curated recommendations—so you can explore at your own pace, feeling informed, safe, and seen.